Terms of use

GENERAL TERMS AND CONDITIONS
for the sale of goods through the iuvenio.com online shop

1. INTRODUCTORY PROVISIONS
   1. 1. These terms and conditions govern the purchase of goods in the online shop at www.iuvenio.com (the iuvenio.com e-shop) and are an integral part of the purchase agreement entered into between the seller and the customer, as a consumer, through the iuvenio.com e-shop.
      2. These terms and conditions do not apply to cases where the customer is a legal entity or an individual negotiating a purchase agreement within the scope of their business activity or independently exercising their profession.
2. THE SELLER AND OPERATOR
   
   1. 1. The seller and the operator of the iuvenio.com e-shop is the company iuven.io s.r.o., with its registered office at Wichterlova 2372/10, Libeň, 180 00 Prague 8, business ID number 04534689, entered in the Commercial Register administered by the Prague Municipal Court in file C 249259 (“the Seller”).
      2. The Seller’s contact details:
         1. postal address: iuven.io s.r.o., Wichterlova 2372/10, 182 00 Prague 8;
         2. email: hello@iuvenio.com
         3. phone +420 731 271 431.
3. THE CUSTOMER

   A Customer is a user of the iuvenio.com e-shop if they act as a consumer ("the Customer"). when entering into a purchase agreement. A Consumer is an individual who does not negotiate a purchase agreement in the course of their business activity or independently exercising their profession.

4. GOODS

   Goods mean the products presented and offered for sale in the iuvenio.com e-shop ("Goods"). All presentations and offers of the Goods in the iuvenio.com e-shop are for informational purposes only and are not a proposal to enter into a purchase agreement; the purchase agreement is entered into solely on the basis of a Customer’s order and its confirmation by the Seller.

5. CUSTOMER ACCOUNT
   1. 1. By registering with the iuvenio.com e-shop, the Customer establishes a customer account. By registering, the Customer confirms that the information provided is correct and true and that they have read these Terms and Conditions. The Customer is obliged to update this data if it changes.
      2. Access to the Customer account is secured with a username and password. The Customer is obliged to maintain the confidentiality of the access data to their customer account; they must keep this data in such a way that it is not accessible to others and must not allow others to use their customer account.
      3. If the Customer does not use their customer account for more than three months or violates their obligations under the purchase agreement (including these Terms and Conditions), the Seller may cancel the customer account; for the avoidance of doubt, it is stated that in this case the Customer may open a new customer account.
      4. The Seller may temporarily restrict the availability of the customer’s account, especially in the event of hardware or software maintenance.
6. ENTERING INTO A PURCHASE AGREEMENT
   1. 1. The Customer makes a proposal to enter into and implement a purchase agreement by completing all mandatory data in the order form and sending it to the Seller by clicking on the “Order and pay” button ("the Order"). By sending it, the Customer confirms that the information provided is correct and true and that they have read these Terms and Conditions.
      2. The Seller confirms receipt of the Order by email to the Customer’s email address as provided in the Order. By sending this confirmation, a purchase agreement between the Customer and Seller is entered into.
      3. If the Order cannot be accepted by the Seller (for example, due to a change in the price of the Goods ordered, being sold out, etc.), the Seller informs the Customer of this fact without undue delay, but within ten days of receiving the Order at the latest. However, the Seller’s failure to send a rejection of the Order to the Customer within the specified period does not mean automatic acceptance of the Order.
      4. The Customer must immediately notify the Seller with whom further action will be agreed of any request to change or cancel the Order.
7. THE PRICE OF THE GOODS AND THE TOTAL PURCHASE PRICE
   
   1. 1. The price of the Goods is indicated on the iuvenio.com e-shop website, including value added tax.
      2. The Customer acknowledges that there may be additional costs linked to the delivery of the Goods and payment of the price, such as packing or delivery charges, which are payable by the Customer. The total purchase price may include, in addition to the price of the Goods, the following additional costs, which are listed on the iuvenio.com E-shop website.
8. PAYMENT AND DELIVERY TERMS
   1. 1. The method of delivery of the Goods and payment of the total purchase price is selected by the Customer in the Order from the current options offered by the Seller.
      2. The total purchase price may be paid by the Customer in the following ways:
         
         1. by debit or credit card, where the Customer is redirected to the website of the payment gateway for ComGate Payments, a.s. upon submitting the Order;
         2. by bank transfer, where the details needed for payment of the total purchase price including the amount, account number and payment reference number will be displayed to the Customer on the iuvenio.com e-shop website. The data is also sent to the Customer in the Order confirmation or in further communication sent by email to the Customer’s email address provided in the Order;
         3. by cash on deliveryon receipt of the Goods

             

      3. The Goods may be delivered to the Customer in the following ways:
         
         1. to the selected Zásilkovna s.r.o. pickup point as specified in the Order; or
         2. to the delivery address specified in the Order by PPL CZ s.r.o. or General Logistics Systems Czech Republic s.r.o.  
      4. The Customer will be informed about the delivery of the Goods to Zásilkovna s.r.o., PPL CZ s.r.o. or General Logistics Systems Czech Republic s.r.o. (the Carrier) by email to the Customer’s email address provided in the Order.
   2.  
      1. The Carrier may inform the Customer of the delivery of the Goods by email or by text message (SMS). The method of delivery and the date and place of receipt of the Goods is governed by the terms and conditions of the selected Carrier.
   3.  
      1. After payment of the total purchase price, the Customer will receive an appropriate invoice (tax document) issued on the basis of the billing information provided by the Customer in the Order. The invoice (tax document) in electronic form will be sent by email to the Customer’s email address provided in the Order. The Customer agrees to the use of an invoice (tax document) in electronic form.

9. DISCOUNT COUPONS AND OTHER DISCOUNTS
   1. 1. Any discounts to which the Customer is entitled may only be applied under the following conditions:
         
         1. in accordance with the rules of the respective promotion listed on the iuvenio.com e-shop website or directly on the respective discount coupon;
         2. no discount can be applied to Goods that have already been discounted, and if more than one discount has been granted, they cannot be combined with each other, unless otherwise specified by the Seller in a particular case;
         3. any discount can only be applied once, unless the Seller specifies otherwise in a particular case;
         4. if the value of the discount is higher than the price of the Goods ordered, the right to a discount on the remaining amount no longer applies.
10. CUSTOMER WITHDRAWAL
    1. 1. Unless otherwise stated below, the Customer may withdraw from the purchase agreement without giving any reason within 14 days of the date of receipt of the Goods. This withdrawal may also be partial, i.e., only with respect to certain Goods within one purchase agreement. To keep the deadline, it is enough to send the withdrawal before it expires to the Seller’s email address.
       2. To withdraw from the purchase agreement without giving a reason, use the WITHDRAWAL AND WARRANTY CLAIM FORM ("the Form"), which can be printed from the iuvenio.com e-shop website.
       3. The Customer is not entitled to withdraw from the purchase agreement with respect to Goods that have been used, soiled, damaged, with damaged packaging or which bear visible signs of handling after receipt.
       4. In the event of withdrawal, the Customer is obliged to send the Goods together with the completed Form to the Seller at iuven.io s.r.o., Wichterlova 2372/10, 182 00 Prague 8.
       5. The Goods must be returned unused, clean, undamaged, in the original, intact packaging, and in the condition in which the Customer received the Goods. The Goods must be packed so that they are protected from damage during transport. The Customer will be informed about the status of acceptance of the withdrawal by email to the email address provided in the Form.
       6. The price paid for the Goods for which the agreement has been withdrawn will be refunded to the Customer within 14 days of the moment the returned Goods are delivered back to the Seller to the account specified in the Form. If the Customer agrees, the Seller may refund the price paid for the Goods by means of a discount coupon or other discount. The Customer shall bear the costs associated with the return of the Goods upon withdrawal from the purchase agreement.
       7. If the Seller has incurred additional costs in connection with the withdrawal or the Goods are subject to damage that the Customer is liable for, the Seller is entitled to unilaterally offset these additional costs and its claim for compensation against the Customer’s claim for reimbursement of the price paid for the Goods.
       8. If a gift is given to the Customer together with the Goods, a gift agreement between the Seller and Customer is entered into on the condition that if the Customer withdraws from the purchase agreement, the gift agreement regarding this gift shall cease to be effective and the Customer is obliged to return the gift to the Seller together with the Goods in the condition in which the Customer received the gift.

11. WITHDRAWAL OF THE SELLER

    The Seller may withdraw from the purchase agreement in the following cases:

    1. the Customer has not paid the full amount of the total purchase price properly and on time;
    2. the Customer has not taken delivery of the Goods within the notified period;
    3. othe ordered Goods are out of stock, in which case the Seller notifies the Customer of this fact without undue delay, but within ten days of the Order being confirmed; or
    4. the price of the Goods stated on the iuvenio.com e-shop website or in the Order confirmation is incorrect.

12. WARRANTY CLAIMS
    1. 1. Before using the Goods, the Customer must carefully read the information on the packaging and the enclosed leaflet, if any, including the expiry date, instructions for use, storage conditions and other conditions of use of the Goods. The Customer acknowledges that in the event of the improper or incorrect use or storage of the Goods, any warranty claim may not be accepted by the Seller.
       2. The Seller provides a 24-month warranty period on the Goods, where the warranty period may be limited by the expiration date of the Goods. In this case, the warranty period is the expiration date of the Goods. The Seller is liable to the Customer for the Goods having the characteristics according to the provisions of Section 2161 of the Civil Code for the duration of the warranty period.
       3. The Customer is obliged to inspect the Goods upon receipt or immediately afterwards and, at the same time, ascertain their characteristics and quantity and notify without undue delay with the Seller regarding any visible or other obvious defects. If the Goods are already defective upon receipt, the Customer is entitled not to accept the Goods.
       4. If the Goods are defective during the warranty period, the Customer may exercise the rights of defective performance under the Civil Code, namely:
          
          1. the right to demand the removal of defects in the Goods;
          2. the right to demand delivery of new Goods with no defect, if this is reasonable given the nature of the defect;
          3. the right to demand a reasonable discount on the price of the Goods;
          4. the right to withdraw from the purchase agreement.

The relevant right of defective performance under the preceding paragraph must be exercised with the Seller at the same time as the notification regarding the respective defect.

12. 1. 5. The Form is used to put in a notification regarding a defect and to exercise the right of defective performance and can be printed from the iuvenio.com e-shop website.
       6. The choice of right of defective performance may not be subsequently changed without the consent of the Seller. If the Customer does not choose the right of defective performance, the Seller will contact the Customer to agree upon an individual approach.
       7. In the event of a warranty claim, the Customer is obliged to send the Goods together with the completed Form to the Seller at iuven.io s.r.o., Wichterlova 2372/10, 182 00 Prague 8.

    h. The Goods must be packed so that they are protected from damage during transport. The Customer will be informed about the status of acceptance of the warranty claim and exercising the right of defective performance by email to the email address provided in the Form.

    12. 1. 9. The Customer is not entitled to exercise a warranty claim in the following cases:
              
              1. the defect with the Goods is caused by improper or incorrect use or storage of the Goods or failure to follow other instructions as set out by the Seller;
              2. the warranty period for the Goods has expired;
              3. due to partial or complete consumption of the Goods;
              4. due to a defect with the Goods for which a lower price has been agreed; or
              5. if this is due to the nature of the Goods (e.g., Goods with no defects have side or undesirable effects).
           10. The Seller is obliged to settle the warranty claim without undue delay, but within 30 days of the date of receipt. The Customer will be informed about the settlement of the warranty claim by email to the email address provided in the Form.
           11. The costs associated with the recognised warranty claim are borne by the Seller. Otherwise, the Customer bears these costs.
    13. FINAL PROVISIONS
        1. 1. The purchase agreement and any rights and obligations of the parties arising from it are governed by Czech law, in particular the relevant provisions of the Civil Code.
           2. The Seller is not bound by any codes of conduct in relation to the Customer within the meaning of Section 1826(1)(e) of the Civil Code.
           3. All disputes between the parties arising from or in connection with the purchase agreement will be referred to the competent court in the Czech Republic.
           4. The Seller provides out-of-court handling of Customer complaints via email at hello@iuvenio.com. The Customer will be informed about resolution of the complaint by email to the email address provided in the complaint. The Customer is also entitled to apply for an out-of-court dispute resolution to the supervisory authority, which is the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, with its registered office at Štěpánská 567/15, 120 00 Prague 2.
           5. If any provision of these Terms and Conditions is or becomes invalid or ineffective, the remaining provisions of these Terms and Conditions and the purchase agreement shall remain valid and effective. The parties shall replace the invalid or ineffective provision with another provision that is valid and effective and that best corresponds in content and intent to the content and intent of the original provision.
           6. The Customer may not assign the purchase agreement or the rights or obligations thereunder to a third party without the Seller’s prior written consent.
           7. The purchase agreement is archived by the Seller in electronic form and is not accessible.